This document sets out the responsible gambling framework that applies to Genting Casino Blackpool, located at 64 Queens Promenade, Blackpool, FY2 9QG. The venue is operated by Genting Casinos UK Limited and is licensed under the Gambling Act by the UK Gambling Commission (operating licence number 537), with Blackpool Borough Council serving as the local licensing authority for the premises. All responsible gambling obligations described here derive from those regulatory frameworks and from the group-wide policies of Genting Casinos UK Limited.
1. Regulatory Basis
Genting Casino Blackpool operates under a dual licensing structure. At national level, Genting Casinos UK Limited holds an operating licence issued by the UK Gambling Commission (licence number 537). At local level, the premises at 64 Queens Promenade hold a premises licence granted by Blackpool Borough Council under the Gambling Act and the Licensing Act 2003.
Both licences impose binding conditions on how the venue operates, including conditions that govern safer gambling practices, age verification, and customer protection measures. The Gambling Commission’s Licence Conditions and Codes of Practice (LCCP) form the primary regulatory reference for responsible gambling obligations at this venue.
2. Age Requirement and Verification
Gambling at Genting Casino Blackpool is restricted to persons aged 18 and over. Gambling by persons under the age of 18 is a criminal offence under UK law. Genting Casinos UK Limited applies age-verification procedures at the venue to prevent access by minors.
Any person who cannot demonstrate that they meet the minimum age requirement will be refused entry to the gaming areas. These procedures apply consistently and are not subject to discretion on the part of individual members of staff. If it is established that a person under the age of 18 has accessed gambling facilities, the matter will be handled in accordance with the operator’s legal obligations and the requirements of the Gambling Commission.
3. Safer Gambling Principles
Genting Casinos UK Limited applies the following safer gambling principles across its venues, including Genting Casino Blackpool:
- Gambling is a form of entertainment. It is not a method of generating income and should not be treated as such.
- Customers are advised not to chase losses. Attempting to recover money lost through further gambling is a recognised risk factor for gambling-related harm, and the venue does not encourage or facilitate this behaviour.
- Customers should only gamble with money they can afford to lose. Gambling with funds required for essential expenses such as rent, bills, or household costs is contrary to the safer gambling principles applied at this venue.
- Customers are encouraged to monitor their own gambling activity, including time spent and amounts wagered, and to take breaks when appropriate.
4. Self-Exclusion
Customers who are concerned about their gambling behaviour, or who wish to take a break from gambling, may request self-exclusion. Self-exclusion is a formal arrangement under which a customer agrees to be excluded from the venue for a defined period.
The following conditions apply to self-exclusion at Genting Casino Blackpool:
- A customer who has entered into a self-exclusion arrangement agrees not to attempt to enter the premises or to circumvent the exclusion by any means during the exclusion period. Responsibility for compliance with a self-exclusion arrangement is shared between the operator and the customer.
- Self-exclusion options are available through the venue directly.
- Customers may also access the national GAMSTOP self-exclusion scheme, which covers multiple licensed gambling operators in Great Britain. Customers who self-exclude through GAMSTOP are excluded from all participating operators for the duration of their chosen exclusion period.
Genting Casinos UK Limited’s terms and conditions acknowledge that some customers may experience problem gambling or gambling addiction. The venue can provide information on steps available to address such issues, including self-exclusion and referral to support organisations.
5. Player Controls and Monitoring Tools
For customers using Genting online platforms, personal controls are available through the account settings, including the ability to set deposit limits and loss limits on a daily, weekly, or monthly basis. These controls are accessible via the account dashboard and can be adjusted subject to the applicable cooling-off periods required under UK regulatory rules.
For the land-based venue at Blackpool, safer gambling information is available on-site. Staff are trained to identify customers who may be showing signs of gambling-related harm and to interact with those customers in a manner consistent with the operator’s safer gambling obligations under the LCCP.
Electronic gaming machines at Genting land-based venues are subject to automated safer gambling messaging. As documented in a GamCare case study, Genting trialled automatic hourly reality checks on B1 gaming machines across its land-based estate, delivering on-screen safer gambling messages after one hour of continuous play and at each subsequent hour within the same session. These messages are delivered based on session time and are not dependent on whether a customer uses a loyalty card.
6. GamCare Safer Gambling Standard
In July 2019, Genting Casinos UK Limited became the first gambling organisation to be awarded the GamCare Safer Gambling Standard at its highest level of accreditation. This accreditation reflects the approach taken to embedding safer gambling practices across the estate, including staff training, customer interaction protocols, and the implementation of tools designed to reduce gambling-related harm. The accreditation applies at group level and encompasses the operational standards applied at Genting Casino Blackpool.
7. Prohibited Conduct
The following conduct is prohibited at Genting Casino Blackpool under the terms and conditions of Genting Casinos UK Limited:
- Gambling with funds obtained through illegal means. The operator reserves the right to refuse payment of winnings or to void bets where there is reasonable suspicion that illegal funds have been used.
- Cheating, including any conduct that removes or reduces the element of chance in a game, provides an unfair advantage to any participant, or defeats the essential premise of the game being played.
- Gambling on behalf of a person who is not physically present on the premises.
- Lending money, providing credit, or arranging loans between customers for the purpose of gambling.
All gaming at the venue is conducted subject to the applicable game rules and any additional rules posted or communicated at the venue.
8. Support Organisations
Customers who are concerned about their gambling, or who are concerned about the gambling of someone they know, can access support through the following organisations:
- GamCare, which operates a National Gambling Helpline and provides free support, information, and counselling for people affected by gambling-related harm. GamCare can be contacted by telephone or through its online chat service.
- Gamblers Anonymous, which provides peer support through a network of meetings for people who wish to stop gambling.
- BeGambleAware, which provides information and resources on safer gambling and can refer individuals to appropriate support services.
These organisations operate independently of Genting Casinos UK Limited. Their contact details are available through their respective websites and through safer gambling information displayed at the venue.
9. Contact and Regulatory Information
Genting Casino Blackpool is located at:
64 Queens Promenade
Blackpool
Lancashire
FY2 9QG
The operator, Genting Casinos UK Limited, is managed from:
Genting Management Office
First Floor, Resorts World Birmingham
Pendigo Way
Birmingham
B40 1PU
The UK Gambling Commission public register entry for Genting Casinos UK Limited can be accessed at the Gambling Commission’s official website using licence number 537. The premises register entry for Genting Casino Blackpool is also available through the Gambling Commission’s public register, with Blackpool Borough Council listed as the local licensing authority.